Personal Support

The key to good service is the degree of focus we place on our customers. Everyone at BCA is dedicated to that premise as we conduct business every day.

1.    A CUSTOMER Is The Most Important Person In Our Business.
2.    A CUSTOMER Is Not Dependent Upon Us – We Are Dependent Upon Them.
3.    A CUSTOMER Is Not An Interruption Of Our Work – They Are The Purpose Of It.
4.    A CUSTOMER Does Us A Favor When They Call Us – We Are Not Doing Them A Favor By Serving Them.
5.    A CUSTOMER Is Part Of Our Business – Not An Outsider.
6.    A CUSTOMER Is Not A Cold Statistic – They Are Flesh & Blood Human Beings With Feelings And Emotions Just Like Ours.
7.    A CUSTOMER Is Not Someone To Argue Or Match Wits With.
8.    A CUSTOMER Is One Who Brings Us His Wants – It Is Our Job To Fill Those Wants.
9.    A CUSTOMER Is Deserving Of The Most Courteous And Attentive Treatment We Can Give Them.
10. A CUSTOMER Is The Lifeblood Of Our Business – Without Them We Have No Business.